Hi,

Recently, Amazon.es sent us an Invoice for Euro 30.11 for EPR Pay. We are based in the UK and only sell in UK marketplace. We have no offers or orders in any EU Marketplaces including Spain in the last 365 days and all the EU stores are inactive in our account. We stopped selling in the EU after Brexit as it is too much hassel!!!

Despite explaining this atleast 5 times in the case and on call we keep getting this copied and pasted reply. How do we handle this mindless approach of Amazon.es and get the Invoice cancelled that we are not liable to pay?

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Case ID 10156705572

Hello from Amazon Selling Partner Support,

Thank you for contacting us.

I understand that you are claiming not to be Producer for EPR Category PACKAGING in Spain.

To help us verify that you are a distributor or non-producer, we kindly request you to share confirmation statements from your upstream suppliers for your products. The statement should be a PDF on your supplier‘s letterhead and should contain the following details:

1. Date of Supply: The time period (month & year) on which the product(s) were supplied to your business. Date/period should fall maximum 180 days before the claimed period (period where you claim to be a distributor).

2. Product Supplied: Please include list of all products/ASINs supplied with a detailed and accurate description from your upstream supplier as listed on government portal.

3. Supplier’s EPR Number: Your upstream supplier’s EPR Unique Identification Number.

4. Supplier’s EPR number registration date: Your upstream supplier’s EPR Number registration date, or official registration document from PRO stating the same.

5. Supplier’s SIREN or SIRET.

6. Supplier's Legal Name: The legal name under which your upstream supplier operates and is registered.

7. Supplier's VAT ID: Your upstream supplier's Value Added Tax (VAT) identification number or tax identification number.

8. Seller's Legal Name: The legal name under which your business is officially registered.

9. Seller's VAT ID: Your Value Added Tax (VAT) identification number or tax identification number.

We kindly request that you present the confirmation statements for each product supplied to you in the relevant time period (date of supply). You may utilize the attached templates below to structure the required information.