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Seller_SwdMXeLZ0ANud

AtoZ - customer lied, Amazon accepted

Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.

300 visitas
18 respuestas
Etiquetas:Reclamaciones bajo la garantía de la A a la Z
20
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Seller_SwdMXeLZ0ANud

AtoZ - customer lied, Amazon accepted

Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
20
300 visitas
18 respuestas
Responder
18 respuestas
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Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud
Se ha eliminado esta publicación
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user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud

@Ange_Amazon could you please have a look? Many thanks

order: 171-2568270-4865130

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_SwdMXeLZ0ANud

AtoZ - customer lied, Amazon accepted

Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.

300 visitas
18 respuestas
Etiquetas:Reclamaciones bajo la garantía de la A a la Z
20
Responder
user profile
Seller_SwdMXeLZ0ANud

AtoZ - customer lied, Amazon accepted

Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
20
300 visitas
18 respuestas
Responder
user profile

AtoZ - customer lied, Amazon accepted

de Seller_SwdMXeLZ0ANud

Hello all,

I would like to share a case with you and ask you if you could give me any advice on how to handle it.

Customer asked for return of product - incorrect item ordered. He even wrote that I don´t need to worry about anything, it´s still in original packaging. I have replied immediately and gave him instructions how to return the product.

Customer never replied and few days later opened AtoZ claim stating that product was never received.

I have appealed this AtoZ with POD and also mentioned to Amazon that in AMAZON messages, he can see that customer was asking for return and clearly states that the product was delivered.

However, Amazon refunded customer and I don´t have money, I don´t have the product but what I have is RISK of DEACTIVATION due to account health metrics.

Etiquetas:Reclamaciones bajo la garantía de la A a la Z
20
300 visitas
18 respuestas
Responder
18 respuestas
18 respuestas
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Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud
Se ha eliminado esta publicación
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user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud

@Ange_Amazon could you please have a look? Many thanks

order: 171-2568270-4865130

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud
Se ha eliminado esta publicación
00
user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud
Se ha eliminado esta publicación
00
Responder
user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud

@Ange_Amazon could you please have a look? Many thanks

order: 171-2568270-4865130

10
user profile
Seller_SwdMXeLZ0ANud
En respuesta a la entrada de Seller_SwdMXeLZ0ANud

@Ange_Amazon could you please have a look? Many thanks

order: 171-2568270-4865130

10
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Sigue esta conversación para recibir notificaciones sobre la nueva actividad