Summary: Our professional sellers account was hacked last week. Our first notice was that our ADMIN email password had been successfully changed by the perpetrator. 20 min later we received an email telling us that the ADMIN email/user ID was changed as well, replaced by the intruders email. At that time all remaining valid users not at ADMIN level have had all of their permissions restricted so we are no longer able to submit Help requests, follow up on Help Case Logs, View Help Case Logs or communicate with Amazon in any way to resolve this issue. We have reached out to, and been rejected by Seller central support, Repeat Contact Management Team, VCAC team, Brand Registry Support, Report a Violation Tool, Concerned Team and Amazon Corporate Office in Seattle. Everytime we have been able to raise the issue our account has been stated to have been shut down. It is not, all of our listings are still active as our listings are live. Each time we get a response saying either they can either do nothing or that the issue has been resolved please sign in to contact us further. Amazon has been resolving the issue of us being hacked with the hacker themselves as they have supplanted themselves into the Account Admin Role. We can not make contact as all permissions have been revoked and as the main Admin Account is under the control of the perpetrator, we've no way to reach out to the responding departments to tell them that they have not addressed the real issue and that our account is still hijacked. Right now the only party in control and able to access our Professional Seller Account, our personal and accounting information is the Hacker.

We are requesting help to re-claim our professional seller account and expunge the hacker. The ADMIN email does not belong to us, is not part of our company and is completely unknown to us. It needs to be removed, one of our own emails needs to be reinstated and we need to be granted access to our account and ADMIN control of it again. It has been 7 days that this Hacker has had access to our Account as well as our personal Financial information and sales channels. Please advise, and PLEASE be aware that if you respond VIA EMAIL, that we CAN NOT respond back VIA case log as it takes us into the account within the professional seller platform and we receive messages that we do not have access granted to the help system, case logs, response tools or able to respond to the case #'s.

Case #'s are as follows:

CASE 14906158991

CASE 14906321701

CASE 14905703581

CASE 14905863861

CASE 14906112021 Brand Register

CASE 14905955231 Concern Team

CASE 14916740911 Violation Dept

TO BE CLEAR< NONE OF THE HELP CASES ABOVE HAVE HELPED WITH THE ACTUAL PROBLEM THAT OUR ADMIN ACCOUNT HAS BEEN STOLEN AND WE HAVE BEEN LOCKED OUT OF OUR OWN ACCOUNT> WE ARE UNABLE TO CONTACT YOU OR FOLLOW UP AS OUR PERMISSIONS TO DO SO HAVE BEEN RESTRICTED> IF THEY HAVE BEEN RESOLVING ANYTHING IT HAS BEEN WITH THE HACKER THEMSELVES. someone who can solve this problem needs to reach out to us VIA a phone call so we can explain, verify identity, eliminate the intruder from our account's ADMIN position and lock our account back down. 

I am absolutly requesting a call back from whatever department can solve this issue. A Professional Seller Amazon partner should not have to struggle for over a week just to get in contact with someone to protect their shared assets on this platform, nor hear from 5 different departments that this is not their issue. Corporate Head office's advice was literately to search out some Professional Seller Reps on Linked-in and "cold call them" for help.

Please advise.