Vine Reviewer asking compensation
A Vine reviewer left us 1 star rating with review.
I reached out to the reviewer as to why they felt our product had issues.
While I was reaching out to the customer to explain the product details / ingredients etc. The reply I got back is to compensate them retail value of the product, to change the review.
NOTE: I already reported the reviewer to Amazon.
My question if someone can help:
1. What do I do with the review now as the Vine reviewer does not sound genuine to me.
Thanks
Vine Reviewer asking compensation
A Vine reviewer left us 1 star rating with review.
I reached out to the reviewer as to why they felt our product had issues.
While I was reaching out to the customer to explain the product details / ingredients etc. The reply I got back is to compensate them retail value of the product, to change the review.
NOTE: I already reported the reviewer to Amazon.
My question if someone can help:
1. What do I do with the review now as the Vine reviewer does not sound genuine to me.
Thanks
0 respuestas
SEAmod
Hello @Seller_4CkBUgsvkzYcs
That sounds shady on the surface. Did you open a Case when you reported this to Amazon? If so, please provide the Case number and I will see about making an escalation given the circumstances.
Thanks, Susan
Seller_keSnEDesLFVwv
This is borderline criminal activity, specifically extortion. I would proceed accordingly, reporting the actions to the appropriate federal agencies.
Amazon has appropriated the right to proceed ( or not ) with any civil action against fraudsters, and we sellers signed away that right when we joined. But you still have the right to protect yourself from criminal activity.
Seller_TBS3wt1Auoij3
Amazon should delete the review, since it's clearly an extorsion. The reviewer should be investigated for his/her other 5 star "well written" reviews to see whether it started at a lower rating, then changed to 5 star, which would be a clear indication of extorsion as a behavior of the reviewer. He/she then should be banned from vine and to review anything else.
This is very simple, I'm surprised why Amazon doesn't do the right thing.
But I'm sure Amazon isn't going to help us sellers. I have a buyer extorting me by filing returns then A to Z claim all on the same day, which is a clear violation of Amazon's own 48 hours wait policy to file A to Z. I refunded right away, but still got an ODR and got the "account at risk of deactivation" banner. - I'm just venting, since all my appeals failed-I don't think any real human actually looked at the context of the case, it's all AI generated canned response; and no mods responded to my forum post any more...
UNFAIR!
Seller_UbCHPaoYRj58L
The Vine program seems to be poorly managed actually. The sellers are doing their part by paying Amazon for access and also footing the cost to send the products for review. I truly wish someone would kick Vine reviewers in the pants to fulfill their part of the program and post an actual review of the product they received for free. Did I say it should be a positive review? No I did not.
Seller_xqwT83Ouy7TJs
How do you contact a Vine recipient? Are you FBM?
