On a scale from 1 to 10, how would you rate seller support?
Easily a 3, think its safe to say they spend 10 seconds reading before going full copy pasta for an answer.
On a scale from 1 to 10, how would you rate seller support?
Easily a 3, think its safe to say they spend 10 seconds reading before going full copy pasta for an answer.
122 respuestas
Seller_CW0P5hgbsiqWX
Twenty years ago I would rate rated at 8.
Today, 3-4.
Of course it all depends on the question.
Seller_aWrza8YvWVgM1
Overall they get a 2 from me and that's being nice
Seller_VPGbgrlLAYMCP
If I'm being honest? A 2 is generous. I did once connect with a guy over the phone that was literally a 12 (he actually spoke English, first off....) and I kept him on the phone for 2 hours fixing all my problems. It was glorious. I wish I could've paid him directly.
Seller_5SoN14CeFkSlZ
cant see giving anything above a zero
not trying to be funny
Seller_h4btKGmOmHFLr
Ha! Definitely a 0. The problem is you don't ever have the same person answering the case. I've got cases that have been open for weeks and whomever answers never actually reviews the case and responds with the same answer or request as the last five have. I believe it is Amazon's plan to have you eventually just give up. Cases only get resolved if you can have it escalated to a US based supervisor or team which involves much work on your part. It's amazing how much time, resources, and basically money Amazon expends to keep from reimbursing several dollars for their negligence on some cases.
Seller_E5DTl34XDUrQT
what is seller support? jk. rating is a 1 because your scale does not allow for negative numbers.
I'm currently waiting for "seller support" to realize a mass market paperback book does not require bubble wrapping. we're on round two. i'm not hopeful it will be successfully resolved.
It is my dream to speak to someone based in the US who has authority to actually resolve a problem.
Seller_WZTNXiwblCudf
negative one billion. Seller support could literally not get any worse
The internal teams are somehow even worse. All they do is make up excuses not to do their work and then spam irrelevant copy paste messages if you reopen the case
I have been selling on Amazon for long time now. Previously we could get 2/10 score support (it was still a complete failure). Now contacting seller support is an utter frustrating waste of time where 99% of the time we receive zero support and instead receive no resolution and an irrelevant copy paste message from an internal team
Seller_gzmTATkbgK7y4
They get a -1 if that was an option. it does not appear any human beings works at Amazon. If you are a customer you get a great service. If you are a vendor forget it. They are just there to hijack our stock and steal our money.
Seller_ZxL3Z88j1Um9a
I don't like to give credit where it isn't due.
