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Seller_mC6ZST137Qot9

Problem with Feedback Removal - entire feedback comment is a product review :(

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

43 visitas
5 respuestas
Etiquetas:Reseñas negativas
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Seller_mC6ZST137Qot9

Problem with Feedback Removal - entire feedback comment is a product review :(

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

Etiquetas:Reseñas negativas
00
43 visitas
5 respuestas
Responder
5 respuestas
user profile
Seller_mC6ZST137Qot9
En respuesta a la entrada de Seller_mC6ZST137Qot9

Can any of the moderators please help me with this?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

00
user profile
JiAlex_Amazon
En respuesta a la entrada de Seller_mC6ZST137Qot9

Hello @Seller_mC6ZST137Qot9

Following on your post. Let me have a look, and see if we can get a second review from internal team, I will let you know as soon I have response.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
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user profile
Seller_mC6ZST137Qot9

Problem with Feedback Removal - entire feedback comment is a product review :(

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

43 visitas
5 respuestas
Etiquetas:Reseñas negativas
00
Responder
user profile
Seller_mC6ZST137Qot9

Problem with Feedback Removal - entire feedback comment is a product review :(

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

Etiquetas:Reseñas negativas
00
43 visitas
5 respuestas
Responder
user profile

Problem with Feedback Removal - entire feedback comment is a product review :(

de Seller_mC6ZST137Qot9

We recently encountered a problem with the Automated Feedback Removal Manager.

The buyer's feedback in its entirety, and I quote: "Item is described as 40mm and luxurious, it is not, it is flat, will not brush up and is more like 20mm, it doesn't drain very well and is losing grass."

The entire feedback comment is a product review. It should have been very clear to the "Feedback Removal Manager" that the feedback should be removed. But they rejected my request to appeal in a matter of seconds!

And there was no way for me to reopen the case can any of the moderators help?

Case ID 10768149492

Moderators - Please could any one of you kindly assist to escalate this case for further review? Thank you @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

Etiquetas:Reseñas negativas
00
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5 respuestas
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Seller_mC6ZST137Qot9
En respuesta a la entrada de Seller_mC6ZST137Qot9

Can any of the moderators please help me with this?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

00
user profile
JiAlex_Amazon
En respuesta a la entrada de Seller_mC6ZST137Qot9

Hello @Seller_mC6ZST137Qot9

Following on your post. Let me have a look, and see if we can get a second review from internal team, I will let you know as soon I have response.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_mC6ZST137Qot9
En respuesta a la entrada de Seller_mC6ZST137Qot9

Can any of the moderators please help me with this?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

00
user profile
Seller_mC6ZST137Qot9
En respuesta a la entrada de Seller_mC6ZST137Qot9

Can any of the moderators please help me with this?

@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn

@Simon_Amazon @Spencer_Amazon @Winston_Amazon

00
Responder
user profile
JiAlex_Amazon
En respuesta a la entrada de Seller_mC6ZST137Qot9

Hello @Seller_mC6ZST137Qot9

Following on your post. Let me have a look, and see if we can get a second review from internal team, I will let you know as soon I have response.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
user profile
JiAlex_Amazon
En respuesta a la entrada de Seller_mC6ZST137Qot9

Hello @Seller_mC6ZST137Qot9

Following on your post. Let me have a look, and see if we can get a second review from internal team, I will let you know as soon I have response.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

00
Responder
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