fbm return handling
hello everyone! hope you are doing well, this is my first post and i have confusion i want to clear.
i am working on fbm model, my question is if i am shipping an order out of usa and customer returns due to any reason than how to manage return? because if return goes to the shipping address than it will be costly and of no use.so please give me a solid way how to manage this return. and next time when the same products order comes so that return product can be easily shipped from usa.
fbm return handling
hello everyone! hope you are doing well, this is my first post and i have confusion i want to clear.
i am working on fbm model, my question is if i am shipping an order out of usa and customer returns due to any reason than how to manage return? because if return goes to the shipping address than it will be costly and of no use.so please give me a solid way how to manage this return. and next time when the same products order comes so that return product can be easily shipped from usa.
2 respuestas
Seller_Hi7wbO2Kbo6bl
If you are asking as a U.S. seller, I advise to not allow international orders on Amazon, and the return policy is one of the main reasons.
If you allow international, you could easily find yourself footing the charge for expensive shipping twice -- outgoing and return. Or just refund without return.
If your question was about living outside the U.S. and selling on the dot com site, then you must not require returns be sent out of the country , but must supply a U.S. address for returns, or refund without requiring return.
Bryce_Amazon
Good morning @Seller_M5haKbN1P4Fzu, and welcome to the forums!
In addition to what's been shared, I wanted to provide an additional resource from the Seller Central Help Pages: Manage seller-fulfilled returns.
Review this page to learn more about return authorizations, the manage returns tool, and more. You are always to welcome to ask more questions in the forums as well :)
- Bryce
