Review Violating Amazon's Community Guidelines
Hi,
We have recently received a negative review concerning the packaging condition of a product.
Link to review: https://www.amazon.com/gp/customer-reviews/R28MPI9KGDAEL6/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0CQTR17L3
The review solely focuses on shipping packaging concerns, specifically mentioning a dented box and expressing disappointment with the product's condition upon arrival, and contains no information about the product itself. Such feedback directly violates Amazon's Community Guidelines (http://www.amazon.com/review-guidelines), prohibiting reviews or questions on seller, order, or shipping feedback.
We've taken all the necessary steps to report this review, utilizing the report button beneath it and reaching out via email to "review-appeals@amazon.com". However, we received a response indicating that the review did not violate any guidelines, despite clear evidence.
How can we have this review removed?
Review Violating Amazon's Community Guidelines
Hi,
We have recently received a negative review concerning the packaging condition of a product.
Link to review: https://www.amazon.com/gp/customer-reviews/R28MPI9KGDAEL6/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0CQTR17L3
The review solely focuses on shipping packaging concerns, specifically mentioning a dented box and expressing disappointment with the product's condition upon arrival, and contains no information about the product itself. Such feedback directly violates Amazon's Community Guidelines (http://www.amazon.com/review-guidelines), prohibiting reviews or questions on seller, order, or shipping feedback.
We've taken all the necessary steps to report this review, utilizing the report button beneath it and reaching out via email to "review-appeals@amazon.com". However, we received a response indicating that the review did not violate any guidelines, despite clear evidence.
How can we have this review removed?
3 respuestas
Seller_Hi7wbO2Kbo6bl
"How can we have this review removed?"
Won't happen. If the system allows a review to post, it stays.
Amazon does remove reviews from time to time, but only for reasons of their own. Never in response to a seller.
It does not matter that it violates the guidelines.
Seller_Z8JgmdBrBFKlh
@Danika_Amazon @Xander_Amazon @Tatiana_Amazon
any assistance would be highly appreciated
Roberto_Amazon
Hello! @Seller_Z8JgmdBrBFKlh
This is Roberto. Thank you for including all the details upfront.
I have forwarded the request for removal to our Communities team. They will investigate and take actions if applicable, please note that the outcome of this request may not be shared.
Regards,
Roberto
