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Seller_gbAgdGN3X5KVM

Unable to receive OTP via call

We have been encountering this issue for a few weeks now. When attempting to log in through our primary account and undergoing the two-step verification process, we encounter an error message stating, 'Please wait at least one minute before requesting another OTP.' After multiple attempts, the system prompts us to 'wait 24 hours.' Despite waiting, opening numerous cases (which were apparently transferred to another team but without any response for weeks), and going through the account recovery process, we have yet to receive a resolution. Seller Central continues to provide the same copy-paste response, suggesting we check our connection or change our OTP receiving method. Our connection is stable and we are unable to modify the OTP receiving method since any changes in settings require confirmation WITH OTP.

Several weeks have passed, and we are still unable to log into any of our marketplaces so I'm tagging individuals who have addressed similar cases for immediate help, as this issue has persisted for too long.

@Cooper_Amazon @Quincy_Amazon@Troy_Amazon

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Seller_gbAgdGN3X5KVM

Unable to receive OTP via call

We have been encountering this issue for a few weeks now. When attempting to log in through our primary account and undergoing the two-step verification process, we encounter an error message stating, 'Please wait at least one minute before requesting another OTP.' After multiple attempts, the system prompts us to 'wait 24 hours.' Despite waiting, opening numerous cases (which were apparently transferred to another team but without any response for weeks), and going through the account recovery process, we have yet to receive a resolution. Seller Central continues to provide the same copy-paste response, suggesting we check our connection or change our OTP receiving method. Our connection is stable and we are unable to modify the OTP receiving method since any changes in settings require confirmation WITH OTP.

Several weeks have passed, and we are still unable to log into any of our marketplaces so I'm tagging individuals who have addressed similar cases for immediate help, as this issue has persisted for too long.

@Cooper_Amazon @Quincy_Amazon@Troy_Amazon

Etiquetas:Seller Central
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Seller_rI7BZIczK8iAC
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

You will find several OTP threads in this forum. Read them, maybe you are able to follow the explications, many aren't. Use the search bar on top.

00
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CR_Amazon
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

@Seller_gbAgdGN3X5KVM

Hello there, my name is CR and wanted to hop in here to see if you were still having issues here.

user profile
Seller_gbAgdGN3X5KVM
opening numerous cases
Ver publicación

If you are in fact still facing issues, would you mind sharing the most recent case #'s that you have opened with Seller Support on this? I'd be happy to review your issue there and see if we have any other available paths to take here.

I will hang tight for your reply.

CR_Amazon

00
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user profile
Seller_gbAgdGN3X5KVM

Unable to receive OTP via call

We have been encountering this issue for a few weeks now. When attempting to log in through our primary account and undergoing the two-step verification process, we encounter an error message stating, 'Please wait at least one minute before requesting another OTP.' After multiple attempts, the system prompts us to 'wait 24 hours.' Despite waiting, opening numerous cases (which were apparently transferred to another team but without any response for weeks), and going through the account recovery process, we have yet to receive a resolution. Seller Central continues to provide the same copy-paste response, suggesting we check our connection or change our OTP receiving method. Our connection is stable and we are unable to modify the OTP receiving method since any changes in settings require confirmation WITH OTP.

Several weeks have passed, and we are still unable to log into any of our marketplaces so I'm tagging individuals who have addressed similar cases for immediate help, as this issue has persisted for too long.

@Cooper_Amazon @Quincy_Amazon@Troy_Amazon

37 visitas
4 respuestas
Etiquetas:Seller Central
00
Responder
user profile
Seller_gbAgdGN3X5KVM

Unable to receive OTP via call

We have been encountering this issue for a few weeks now. When attempting to log in through our primary account and undergoing the two-step verification process, we encounter an error message stating, 'Please wait at least one minute before requesting another OTP.' After multiple attempts, the system prompts us to 'wait 24 hours.' Despite waiting, opening numerous cases (which were apparently transferred to another team but without any response for weeks), and going through the account recovery process, we have yet to receive a resolution. Seller Central continues to provide the same copy-paste response, suggesting we check our connection or change our OTP receiving method. Our connection is stable and we are unable to modify the OTP receiving method since any changes in settings require confirmation WITH OTP.

Several weeks have passed, and we are still unable to log into any of our marketplaces so I'm tagging individuals who have addressed similar cases for immediate help, as this issue has persisted for too long.

@Cooper_Amazon @Quincy_Amazon@Troy_Amazon

Etiquetas:Seller Central
00
37 visitas
4 respuestas
Responder
user profile

Unable to receive OTP via call

de Seller_gbAgdGN3X5KVM

We have been encountering this issue for a few weeks now. When attempting to log in through our primary account and undergoing the two-step verification process, we encounter an error message stating, 'Please wait at least one minute before requesting another OTP.' After multiple attempts, the system prompts us to 'wait 24 hours.' Despite waiting, opening numerous cases (which were apparently transferred to another team but without any response for weeks), and going through the account recovery process, we have yet to receive a resolution. Seller Central continues to provide the same copy-paste response, suggesting we check our connection or change our OTP receiving method. Our connection is stable and we are unable to modify the OTP receiving method since any changes in settings require confirmation WITH OTP.

Several weeks have passed, and we are still unable to log into any of our marketplaces so I'm tagging individuals who have addressed similar cases for immediate help, as this issue has persisted for too long.

@Cooper_Amazon @Quincy_Amazon@Troy_Amazon

Etiquetas:Seller Central
00
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4 respuestas
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Seller_rI7BZIczK8iAC
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

You will find several OTP threads in this forum. Read them, maybe you are able to follow the explications, many aren't. Use the search bar on top.

00
user profile
CR_Amazon
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

@Seller_gbAgdGN3X5KVM

Hello there, my name is CR and wanted to hop in here to see if you were still having issues here.

user profile
Seller_gbAgdGN3X5KVM
opening numerous cases
Ver publicación

If you are in fact still facing issues, would you mind sharing the most recent case #'s that you have opened with Seller Support on this? I'd be happy to review your issue there and see if we have any other available paths to take here.

I will hang tight for your reply.

CR_Amazon

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_rI7BZIczK8iAC
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

You will find several OTP threads in this forum. Read them, maybe you are able to follow the explications, many aren't. Use the search bar on top.

00
user profile
Seller_rI7BZIczK8iAC
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

You will find several OTP threads in this forum. Read them, maybe you are able to follow the explications, many aren't. Use the search bar on top.

00
Responder
user profile
CR_Amazon
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

@Seller_gbAgdGN3X5KVM

Hello there, my name is CR and wanted to hop in here to see if you were still having issues here.

user profile
Seller_gbAgdGN3X5KVM
opening numerous cases
Ver publicación

If you are in fact still facing issues, would you mind sharing the most recent case #'s that you have opened with Seller Support on this? I'd be happy to review your issue there and see if we have any other available paths to take here.

I will hang tight for your reply.

CR_Amazon

00
user profile
CR_Amazon
En respuesta a la entrada de Seller_gbAgdGN3X5KVM

@Seller_gbAgdGN3X5KVM

Hello there, my name is CR and wanted to hop in here to see if you were still having issues here.

user profile
Seller_gbAgdGN3X5KVM
opening numerous cases
Ver publicación

If you are in fact still facing issues, would you mind sharing the most recent case #'s that you have opened with Seller Support on this? I'd be happy to review your issue there and see if we have any other available paths to take here.

I will hang tight for your reply.

CR_Amazon

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad