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Seller_6HXPDZ2n6YG3n

TERROR on Shipping service Royal Mail 1st Class Small Parcel

Is anyone else experiencing a lot of lost messages from this service? Recently, I received 18 lost messages out of 20 orders. I sent emails like: "Your parcel was delivered on this date and time to a door colour according to the proof of delivery," after verifying the door color using Google Maps. Most of them didn't respond, but two opened A-to-Z claims because, on Amazon's buyer side, the label shows as "Delayed, not yet shipped."

Amazon must delete this service or find a solution. I don’t have time to deal with these cheating, thieving people because of Amazon's bug.

939 visitas
23 respuestas
Etiquetas:Mensajes de compradores
40
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user profile
Seller_6HXPDZ2n6YG3n

TERROR on Shipping service Royal Mail 1st Class Small Parcel

Is anyone else experiencing a lot of lost messages from this service? Recently, I received 18 lost messages out of 20 orders. I sent emails like: "Your parcel was delivered on this date and time to a door colour according to the proof of delivery," after verifying the door color using Google Maps. Most of them didn't respond, but two opened A-to-Z claims because, on Amazon's buyer side, the label shows as "Delayed, not yet shipped."

Amazon must delete this service or find a solution. I don’t have time to deal with these cheating, thieving people because of Amazon's bug.

Etiquetas:Mensajes de compradores
40
939 visitas
23 respuestas
Responder
23 respuestas
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

It’s not a bug. This is what Amazon encourages customers to do by sending them “your order may be lost, ask the seller for a refund “ emails. The honest ones will ignore them, the chancers will try their luck and the dishonest ones will go to AtoZ and they will get refunded.

if you use tracked services, most of these claims stop but not all.

Customers don’t think of this as shoplifting, they just think that they are getting Amazon to pay them back some of their profits. But shoplifting it is, much of it from small shop owners.

240
user profile
Seller_RAXEWLxQ2dbmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

18/20 is a huge percentage. Even if just 2/20 turn into AZs, it's still a lot :(

Are these the type of items that attract scammers?

10
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

A first scan does not mean the item has been delivered.

As @Seller_RAXEWLxQ2dbmNsaid, 18 out of 20 is ridiculous, if correct.

Most of my orders go tracked but I send large letters with RM48. If I ever get a "lost" message from customers, I tell them to wait another week which puts most scammers off and they don't come back. I've only actually refunded 3 or 4 this year and only 1 went to AtoZ. I don't know how many orders were sent RM48 in 2024, maybe 1000.

user profile
Seller_6HXPDZ2n6YG3n
All this 1st class small parcel details on royal mail database after first scan but amazon wont do connection.
Ver publicación
00
user profile
Seller_K8edOfPu9HEmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

We (being a pro FBM seller) started adding a shipping charge and send everything tracked, even our cheap items. It's cut out this nonsense Amazon pushes as great customer service to zero. OK our sales were reduced but to be honest what's the point having loads of sales if you are constantly having to refund 10, 15, 20% to fraudulent buyers and having it hit both your bottom line and metrics

40
user profile
Seller_LEraDYZE3W6hS
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

This is my template and works quite well. I do also use the report Customer for fraudulent activity on the Amazon page.

Hi

On investigation Royal Mail insist your item was delivered in full on the 19th of December at 11:50.

This is a small letter package that is posted direct through your letter box and not left outside in a safe place.

Your tracking number is 3B06B274243D If you need to speak direct with Royal Mail.

I have attached a copy of your proof of delivery for your records.

As Royal Mail State it has been delivered they will now only speak with yourself for any claim.

I have reported the missing item to Amazon and Royal Mail for their record to support any fraudulent claims..

Sorry I can't be any more helpful.

Kind Regards

Craig

100
user profile
Seller_DfMOm9tgJKAex
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

use a tracked service.. at least there is a proper delivery scan

12
user profile
Seller_6HXPDZ2n6YG3n

TERROR on Shipping service Royal Mail 1st Class Small Parcel

Is anyone else experiencing a lot of lost messages from this service? Recently, I received 18 lost messages out of 20 orders. I sent emails like: "Your parcel was delivered on this date and time to a door colour according to the proof of delivery," after verifying the door color using Google Maps. Most of them didn't respond, but two opened A-to-Z claims because, on Amazon's buyer side, the label shows as "Delayed, not yet shipped."

Amazon must delete this service or find a solution. I don’t have time to deal with these cheating, thieving people because of Amazon's bug.

939 visitas
23 respuestas
Etiquetas:Mensajes de compradores
40
Responder
user profile
Seller_6HXPDZ2n6YG3n

TERROR on Shipping service Royal Mail 1st Class Small Parcel

Is anyone else experiencing a lot of lost messages from this service? Recently, I received 18 lost messages out of 20 orders. I sent emails like: "Your parcel was delivered on this date and time to a door colour according to the proof of delivery," after verifying the door color using Google Maps. Most of them didn't respond, but two opened A-to-Z claims because, on Amazon's buyer side, the label shows as "Delayed, not yet shipped."

Amazon must delete this service or find a solution. I don’t have time to deal with these cheating, thieving people because of Amazon's bug.

Etiquetas:Mensajes de compradores
40
939 visitas
23 respuestas
Responder
user profile

TERROR on Shipping service Royal Mail 1st Class Small Parcel

de Seller_6HXPDZ2n6YG3n

Is anyone else experiencing a lot of lost messages from this service? Recently, I received 18 lost messages out of 20 orders. I sent emails like: "Your parcel was delivered on this date and time to a door colour according to the proof of delivery," after verifying the door color using Google Maps. Most of them didn't respond, but two opened A-to-Z claims because, on Amazon's buyer side, the label shows as "Delayed, not yet shipped."

Amazon must delete this service or find a solution. I don’t have time to deal with these cheating, thieving people because of Amazon's bug.

Etiquetas:Mensajes de compradores
40
939 visitas
23 respuestas
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user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

It’s not a bug. This is what Amazon encourages customers to do by sending them “your order may be lost, ask the seller for a refund “ emails. The honest ones will ignore them, the chancers will try their luck and the dishonest ones will go to AtoZ and they will get refunded.

if you use tracked services, most of these claims stop but not all.

Customers don’t think of this as shoplifting, they just think that they are getting Amazon to pay them back some of their profits. But shoplifting it is, much of it from small shop owners.

240
user profile
Seller_RAXEWLxQ2dbmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

18/20 is a huge percentage. Even if just 2/20 turn into AZs, it's still a lot :(

Are these the type of items that attract scammers?

10
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

A first scan does not mean the item has been delivered.

As @Seller_RAXEWLxQ2dbmNsaid, 18 out of 20 is ridiculous, if correct.

Most of my orders go tracked but I send large letters with RM48. If I ever get a "lost" message from customers, I tell them to wait another week which puts most scammers off and they don't come back. I've only actually refunded 3 or 4 this year and only 1 went to AtoZ. I don't know how many orders were sent RM48 in 2024, maybe 1000.

user profile
Seller_6HXPDZ2n6YG3n
All this 1st class small parcel details on royal mail database after first scan but amazon wont do connection.
Ver publicación
00
user profile
Seller_K8edOfPu9HEmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

We (being a pro FBM seller) started adding a shipping charge and send everything tracked, even our cheap items. It's cut out this nonsense Amazon pushes as great customer service to zero. OK our sales were reduced but to be honest what's the point having loads of sales if you are constantly having to refund 10, 15, 20% to fraudulent buyers and having it hit both your bottom line and metrics

40
user profile
Seller_LEraDYZE3W6hS
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

This is my template and works quite well. I do also use the report Customer for fraudulent activity on the Amazon page.

Hi

On investigation Royal Mail insist your item was delivered in full on the 19th of December at 11:50.

This is a small letter package that is posted direct through your letter box and not left outside in a safe place.

Your tracking number is 3B06B274243D If you need to speak direct with Royal Mail.

I have attached a copy of your proof of delivery for your records.

As Royal Mail State it has been delivered they will now only speak with yourself for any claim.

I have reported the missing item to Amazon and Royal Mail for their record to support any fraudulent claims..

Sorry I can't be any more helpful.

Kind Regards

Craig

100
user profile
Seller_DfMOm9tgJKAex
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

use a tracked service.. at least there is a proper delivery scan

12
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

It’s not a bug. This is what Amazon encourages customers to do by sending them “your order may be lost, ask the seller for a refund “ emails. The honest ones will ignore them, the chancers will try their luck and the dishonest ones will go to AtoZ and they will get refunded.

if you use tracked services, most of these claims stop but not all.

Customers don’t think of this as shoplifting, they just think that they are getting Amazon to pay them back some of their profits. But shoplifting it is, much of it from small shop owners.

240
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

It’s not a bug. This is what Amazon encourages customers to do by sending them “your order may be lost, ask the seller for a refund “ emails. The honest ones will ignore them, the chancers will try their luck and the dishonest ones will go to AtoZ and they will get refunded.

if you use tracked services, most of these claims stop but not all.

Customers don’t think of this as shoplifting, they just think that they are getting Amazon to pay them back some of their profits. But shoplifting it is, much of it from small shop owners.

240
Responder
user profile
Seller_RAXEWLxQ2dbmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

18/20 is a huge percentage. Even if just 2/20 turn into AZs, it's still a lot :(

Are these the type of items that attract scammers?

10
user profile
Seller_RAXEWLxQ2dbmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

18/20 is a huge percentage. Even if just 2/20 turn into AZs, it's still a lot :(

Are these the type of items that attract scammers?

10
Responder
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

A first scan does not mean the item has been delivered.

As @Seller_RAXEWLxQ2dbmNsaid, 18 out of 20 is ridiculous, if correct.

Most of my orders go tracked but I send large letters with RM48. If I ever get a "lost" message from customers, I tell them to wait another week which puts most scammers off and they don't come back. I've only actually refunded 3 or 4 this year and only 1 went to AtoZ. I don't know how many orders were sent RM48 in 2024, maybe 1000.

user profile
Seller_6HXPDZ2n6YG3n
All this 1st class small parcel details on royal mail database after first scan but amazon wont do connection.
Ver publicación
00
user profile
Seller_76AUwmqvSyRIM
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

A first scan does not mean the item has been delivered.

As @Seller_RAXEWLxQ2dbmNsaid, 18 out of 20 is ridiculous, if correct.

Most of my orders go tracked but I send large letters with RM48. If I ever get a "lost" message from customers, I tell them to wait another week which puts most scammers off and they don't come back. I've only actually refunded 3 or 4 this year and only 1 went to AtoZ. I don't know how many orders were sent RM48 in 2024, maybe 1000.

user profile
Seller_6HXPDZ2n6YG3n
All this 1st class small parcel details on royal mail database after first scan but amazon wont do connection.
Ver publicación
00
Responder
user profile
Seller_K8edOfPu9HEmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

We (being a pro FBM seller) started adding a shipping charge and send everything tracked, even our cheap items. It's cut out this nonsense Amazon pushes as great customer service to zero. OK our sales were reduced but to be honest what's the point having loads of sales if you are constantly having to refund 10, 15, 20% to fraudulent buyers and having it hit both your bottom line and metrics

40
user profile
Seller_K8edOfPu9HEmN
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

We (being a pro FBM seller) started adding a shipping charge and send everything tracked, even our cheap items. It's cut out this nonsense Amazon pushes as great customer service to zero. OK our sales were reduced but to be honest what's the point having loads of sales if you are constantly having to refund 10, 15, 20% to fraudulent buyers and having it hit both your bottom line and metrics

40
Responder
user profile
Seller_LEraDYZE3W6hS
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

This is my template and works quite well. I do also use the report Customer for fraudulent activity on the Amazon page.

Hi

On investigation Royal Mail insist your item was delivered in full on the 19th of December at 11:50.

This is a small letter package that is posted direct through your letter box and not left outside in a safe place.

Your tracking number is 3B06B274243D If you need to speak direct with Royal Mail.

I have attached a copy of your proof of delivery for your records.

As Royal Mail State it has been delivered they will now only speak with yourself for any claim.

I have reported the missing item to Amazon and Royal Mail for their record to support any fraudulent claims..

Sorry I can't be any more helpful.

Kind Regards

Craig

100
user profile
Seller_LEraDYZE3W6hS
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

This is my template and works quite well. I do also use the report Customer for fraudulent activity on the Amazon page.

Hi

On investigation Royal Mail insist your item was delivered in full on the 19th of December at 11:50.

This is a small letter package that is posted direct through your letter box and not left outside in a safe place.

Your tracking number is 3B06B274243D If you need to speak direct with Royal Mail.

I have attached a copy of your proof of delivery for your records.

As Royal Mail State it has been delivered they will now only speak with yourself for any claim.

I have reported the missing item to Amazon and Royal Mail for their record to support any fraudulent claims..

Sorry I can't be any more helpful.

Kind Regards

Craig

100
Responder
user profile
Seller_DfMOm9tgJKAex
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

use a tracked service.. at least there is a proper delivery scan

12
user profile
Seller_DfMOm9tgJKAex
En respuesta a la entrada de Seller_6HXPDZ2n6YG3n

use a tracked service.. at least there is a proper delivery scan

12
Responder