Product Review as Seller Feedback.
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received a few reviews and they are all about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.
Can you please help me with this?
Product Review as Seller Feedback.
The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.
We received a few reviews and they are all about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.
Can you please help me with this?
4 respuestas
Seller_YN176OKxM80jx
@Glenn_Amazon@Quincy_Amazon@Danika_Amazon@Blake_Amazon@Veronica_Amazon@Jameson_Amazon@Emet_Amazon@Danny_Amazon@Nikki_Amazon
Xander_Amazon
Hi Redbird - Please refrain from spam tagging multiple moderators. The Seller Forums is a space for seller to seller questions and interactions.
As you've mentioned, the feedback criteria is strict. While I can't override specific feedback decisions, I would highly recommend using the public response feature in the meantime to professionally address the feedback. In my experience as a buyer, often times I pay more attention to how a seller addresses the feedback.
