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Seller_5ZAbSs81wr86Z

I have an issue with a customer can amazon please contact me

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

25 visitas
2 respuestas
Gestionar el servicio al comprador
Etiquetas:Cliente, Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
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Seller_5ZAbSs81wr86Z

I have an issue with a customer can amazon please contact me

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

Gestionar el servicio al comprador
Etiquetas:Cliente, Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
00
25 visitas
2 respuestas
Responder
2 respuestas
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Seller_k2X0L9mVRT0pW
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

Amazon won’t contact you- you haven’t tagged any mods in anyway so they won’t see this post.

I would respond saying exactly what the manufacturer has told you and mark all further contact as no response needed. It’s too late for negative feedback,

However if buyer contacts Amazon direct ……

00
user profile
Seller_ZJhFeE3tNKzfh
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

I would say the customer is very much trying their luck.

I agree - make your position clear that due to the time since the order was placed, the product is no longer under waranty and you are unable to offer support for this order.

Any further irate messages, no response needed.

If they do contact amazon - its enitrely possible that amazon might refund, but I find it unlikely even for amazon.

00
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user profile
Seller_5ZAbSs81wr86Z

I have an issue with a customer can amazon please contact me

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

25 visitas
2 respuestas
Gestionar el servicio al comprador
Etiquetas:Cliente, Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
00
Responder
user profile
Seller_5ZAbSs81wr86Z

I have an issue with a customer can amazon please contact me

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

Gestionar el servicio al comprador
Etiquetas:Cliente, Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
00
25 visitas
2 respuestas
Responder
user profile

I have an issue with a customer can amazon please contact me

de Seller_5ZAbSs81wr86Z

I have an issue with a customer, he purchased some boots from our store in 2023. I have contacted the manufacturer who has stated they are out of warranty. The customer is becoming very aggressive towards us. They have stated that amazon have said they will refund them. The boots are a lot of money and we should not be loosing such an amount for no fault of our own.

Gestionar el servicio al comprador
Etiquetas:Cliente, Mensajes de compradores, Reclamaciones bajo la garantía de la A a la Z
00
25 visitas
2 respuestas
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Seller_k2X0L9mVRT0pW
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

Amazon won’t contact you- you haven’t tagged any mods in anyway so they won’t see this post.

I would respond saying exactly what the manufacturer has told you and mark all further contact as no response needed. It’s too late for negative feedback,

However if buyer contacts Amazon direct ……

00
user profile
Seller_ZJhFeE3tNKzfh
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

I would say the customer is very much trying their luck.

I agree - make your position clear that due to the time since the order was placed, the product is no longer under waranty and you are unable to offer support for this order.

Any further irate messages, no response needed.

If they do contact amazon - its enitrely possible that amazon might refund, but I find it unlikely even for amazon.

00
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_k2X0L9mVRT0pW
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

Amazon won’t contact you- you haven’t tagged any mods in anyway so they won’t see this post.

I would respond saying exactly what the manufacturer has told you and mark all further contact as no response needed. It’s too late for negative feedback,

However if buyer contacts Amazon direct ……

00
user profile
Seller_k2X0L9mVRT0pW
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

Amazon won’t contact you- you haven’t tagged any mods in anyway so they won’t see this post.

I would respond saying exactly what the manufacturer has told you and mark all further contact as no response needed. It’s too late for negative feedback,

However if buyer contacts Amazon direct ……

00
Responder
user profile
Seller_ZJhFeE3tNKzfh
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

I would say the customer is very much trying their luck.

I agree - make your position clear that due to the time since the order was placed, the product is no longer under waranty and you are unable to offer support for this order.

Any further irate messages, no response needed.

If they do contact amazon - its enitrely possible that amazon might refund, but I find it unlikely even for amazon.

00
user profile
Seller_ZJhFeE3tNKzfh
En respuesta a la entrada de Seller_5ZAbSs81wr86Z

I would say the customer is very much trying their luck.

I agree - make your position clear that due to the time since the order was placed, the product is no longer under waranty and you are unable to offer support for this order.

Any further irate messages, no response needed.

If they do contact amazon - its enitrely possible that amazon might refund, but I find it unlikely even for amazon.

00
Responder
Sigue esta conversación para recibir notificaciones sobre la nueva actividad