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Seller_0ypqO4zzFibby

Negative feedback because order placed fraudulently - RIDICULOUS

We received this negative feedback:

"This item was purchased with a stolen debit card. My cell phone was stolen from my desk, June 14, at work. The person who stole my cell phone cleaned out my account and purchased this item fraudulently. I have filed a complaint and report to Amazon and our local Police Dept. I did not order this."

I opened a negative feedback removal case and it was denied by the bots. I reopened the case and literally 5 seconds later, it was denied again. No human has looked at this feedback, but I can't reopen the case now.

This is RIDICULOUS.

Per Amazon's policy, we are not responsible for this type of scenario, and it makes no sense whatsoever that we should be punished for this.

Can someone from Amazon please help??

18 visitas
4 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial
10
Responder
user profile
Seller_0ypqO4zzFibby

Negative feedback because order placed fraudulently - RIDICULOUS

We received this negative feedback:

"This item was purchased with a stolen debit card. My cell phone was stolen from my desk, June 14, at work. The person who stole my cell phone cleaned out my account and purchased this item fraudulently. I have filed a complaint and report to Amazon and our local Police Dept. I did not order this."

I opened a negative feedback removal case and it was denied by the bots. I reopened the case and literally 5 seconds later, it was denied again. No human has looked at this feedback, but I can't reopen the case now.

This is RIDICULOUS.

Per Amazon's policy, we are not responsible for this type of scenario, and it makes no sense whatsoever that we should be punished for this.

Can someone from Amazon please help??

Estado de la cuenta
Etiquetas:Atención al colaborador comercial
10
18 visitas
4 respuestas
Responder
4 respuestas
user profile
Seller_0ypqO4zzFibby
En respuesta a la entrada de Seller_0ypqO4zzFibby

Anyone? Please help.

Case # is 15661301461 for any mods.

Thank you.

10
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

user profile
Seller_0ypqO4zzFibby
Case # is 15661301461 for any mods.
Ver publicación

Thank you for the information provided regarding the negative feedback that you have received as of now. I have reviewed the case and do see where our team has rejected the request for the feedback to be removed.

I have gone ahead and engaged another community manager to further review the situation and provide insight. Please continue to provide any updates that you may receive during this time.

Best,

Atlas

10
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Best,

Nano

11
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.

Let me know if you have further questions.

Best,

Nano

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_0ypqO4zzFibby

Negative feedback because order placed fraudulently - RIDICULOUS

We received this negative feedback:

"This item was purchased with a stolen debit card. My cell phone was stolen from my desk, June 14, at work. The person who stole my cell phone cleaned out my account and purchased this item fraudulently. I have filed a complaint and report to Amazon and our local Police Dept. I did not order this."

I opened a negative feedback removal case and it was denied by the bots. I reopened the case and literally 5 seconds later, it was denied again. No human has looked at this feedback, but I can't reopen the case now.

This is RIDICULOUS.

Per Amazon's policy, we are not responsible for this type of scenario, and it makes no sense whatsoever that we should be punished for this.

Can someone from Amazon please help??

18 visitas
4 respuestas
Estado de la cuenta
Etiquetas:Atención al colaborador comercial
10
Responder
user profile
Seller_0ypqO4zzFibby

Negative feedback because order placed fraudulently - RIDICULOUS

We received this negative feedback:

"This item was purchased with a stolen debit card. My cell phone was stolen from my desk, June 14, at work. The person who stole my cell phone cleaned out my account and purchased this item fraudulently. I have filed a complaint and report to Amazon and our local Police Dept. I did not order this."

I opened a negative feedback removal case and it was denied by the bots. I reopened the case and literally 5 seconds later, it was denied again. No human has looked at this feedback, but I can't reopen the case now.

This is RIDICULOUS.

Per Amazon's policy, we are not responsible for this type of scenario, and it makes no sense whatsoever that we should be punished for this.

Can someone from Amazon please help??

Estado de la cuenta
Etiquetas:Atención al colaborador comercial
10
18 visitas
4 respuestas
Responder
user profile

Negative feedback because order placed fraudulently - RIDICULOUS

de Seller_0ypqO4zzFibby

We received this negative feedback:

"This item was purchased with a stolen debit card. My cell phone was stolen from my desk, June 14, at work. The person who stole my cell phone cleaned out my account and purchased this item fraudulently. I have filed a complaint and report to Amazon and our local Police Dept. I did not order this."

I opened a negative feedback removal case and it was denied by the bots. I reopened the case and literally 5 seconds later, it was denied again. No human has looked at this feedback, but I can't reopen the case now.

This is RIDICULOUS.

Per Amazon's policy, we are not responsible for this type of scenario, and it makes no sense whatsoever that we should be punished for this.

Can someone from Amazon please help??

Estado de la cuenta
Etiquetas:Atención al colaborador comercial
10
18 visitas
4 respuestas
Responder
4 respuestas
4 respuestas
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user profile
Seller_0ypqO4zzFibby
En respuesta a la entrada de Seller_0ypqO4zzFibby

Anyone? Please help.

Case # is 15661301461 for any mods.

Thank you.

10
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

user profile
Seller_0ypqO4zzFibby
Case # is 15661301461 for any mods.
Ver publicación

Thank you for the information provided regarding the negative feedback that you have received as of now. I have reviewed the case and do see where our team has rejected the request for the feedback to be removed.

I have gone ahead and engaged another community manager to further review the situation and provide insight. Please continue to provide any updates that you may receive during this time.

Best,

Atlas

10
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Best,

Nano

11
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.

Let me know if you have further questions.

Best,

Nano

10
Sigue esta conversación para recibir notificaciones sobre la nueva actividad
user profile
Seller_0ypqO4zzFibby
En respuesta a la entrada de Seller_0ypqO4zzFibby

Anyone? Please help.

Case # is 15661301461 for any mods.

Thank you.

10
user profile
Seller_0ypqO4zzFibby
En respuesta a la entrada de Seller_0ypqO4zzFibby

Anyone? Please help.

Case # is 15661301461 for any mods.

Thank you.

10
Responder
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

user profile
Seller_0ypqO4zzFibby
Case # is 15661301461 for any mods.
Ver publicación

Thank you for the information provided regarding the negative feedback that you have received as of now. I have reviewed the case and do see where our team has rejected the request for the feedback to be removed.

I have gone ahead and engaged another community manager to further review the situation and provide insight. Please continue to provide any updates that you may receive during this time.

Best,

Atlas

10
user profile
Atlas_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

user profile
Seller_0ypqO4zzFibby
Case # is 15661301461 for any mods.
Ver publicación

Thank you for the information provided regarding the negative feedback that you have received as of now. I have reviewed the case and do see where our team has rejected the request for the feedback to be removed.

I have gone ahead and engaged another community manager to further review the situation and provide insight. Please continue to provide any updates that you may receive during this time.

Best,

Atlas

10
Responder
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Best,

Nano

11
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

Thanks for reaching out to Amazon Forums. After reviewing the information you shared with us related to a negative feedback removal request, I reached out to a dedicated team to further investigate whether the feedback meets the criteria to be removed or not.

I will closely monitor the case and inform you of the outcome as soon as it is resolved.

Best,

Nano

11
Responder
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.

Let me know if you have further questions.

Best,

Nano

10
user profile
Nano_Amazon
En respuesta a la entrada de Seller_0ypqO4zzFibby

Hello @Seller_0ypqO4zzFibby

I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.

Let me know if you have further questions.

Best,

Nano

10
Responder
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