Hello Sellers!

This Quick Tip will be a short overview of the return process. As this is only an outline of the process, it is necessary to review related help pages to ensure you have the most up-to-date information.

1: Return authorisation
To ensure a consistent customer experience and reduce manual effort, we will automatically authorise in-policy return requests on your behalf. Go to the Orders tab in Seller Central and select Manage Returns to identify automatically authorised return requests. All customer return requests that fall outside the scope of the Amazon Return policy or are exempt from automated return authorisation will be sent to you for manual review and authorization. For more information on how to manually process such return requests, go to the Process return requests help page.

2: Return shipping labels
When a return request is approved, we send a return shipping label to the customer with your UK default return address. In case sellers have a UK default return address, this return label will be prepaid. All return requests that fall outside of Amazon return policy or are exempt, will require manual review and authorization. For more information on uploading custom labels, go to Upload a pre-paid return label and Pre-paid return label requirements.

3: Issue a refund
Items returned using the prepaid return label program are automatically eligible for refund at first scan. Return requests with such refunds will be marked with a "Prior refund: Applied" badge and show "Resolution: Refund at First Scan" when you click View more details. You’ll also be notified via email each time refund at first scan is issued. To ensure your contact information is up to date, go to your notification preferences page.

For more detailed information check out the following help page and Seller University video:
Manage returns
Returns Process