Urgent Help: After KYC verification failure, the account entered “Reactivation” status, but there is no appeal portal
Dear Sellers,
Since we have not passed KYC verification, our account is currently in the "
Reactivate your account"
We are currently unable to find any appeal portal. When we click “Reactivate now” under Account Health, the page simply redirects to “Business information,” and a banner on the page states: “We have failed to verify the information you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.”
I then contacted Seller Support/Selling Partner Support. They informed me that my store had not passed the virtual verification, which is why it failed KYC, and instructed me to email the verification team, promising they would send a virtual verification link within 24 hours. However, the verification team has not responded to me, and the information provided by Seller Support/Selling Partner Support was of no help.
We urgently request assistance from experienced sellers and moderators. We desperately need a channel to file an appeal. Due to the store suspension, we are facing significant cash flow issues, and this pressure is overwhelming. We implore you to help us.
Thank you
Urgent Help: After KYC verification failure, the account entered “Reactivation” status, but there is no appeal portal
Dear Sellers,
Since we have not passed KYC verification, our account is currently in the "
Reactivate your account"
We are currently unable to find any appeal portal. When we click “Reactivate now” under Account Health, the page simply redirects to “Business information,” and a banner on the page states: “We have failed to verify the information you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.”
I then contacted Seller Support/Selling Partner Support. They informed me that my store had not passed the virtual verification, which is why it failed KYC, and instructed me to email the verification team, promising they would send a virtual verification link within 24 hours. However, the verification team has not responded to me, and the information provided by Seller Support/Selling Partner Support was of no help.
We urgently request assistance from experienced sellers and moderators. We desperately need a channel to file an appeal. Due to the store suspension, we are facing significant cash flow issues, and this pressure is overwhelming. We implore you to help us.
Thank you
3 replies
Gary__Amazon
Hello @Seller_P6iGrgDjXfcdt,
We urgently request assistance from experienced sellers and moderators. We desperately need a channel to file an appeal. Due to the store suspension, we are facing significant cash flow issues, and this pressure is overwhelming. We implore you to help us.
Thank you for reaching out to us here on the forums. I understand how frustrating it must be. I would like to look into your situation further and contact the appropriate team on your behalf to get more clarity on the status of your verification process.
In order to do so, could you please provide me with a Case ID from your most recent interaction with Seller Support? You can find it in your Case Log by navigating to Help > Your Cases in Seller Central. This will allow me to review the details and reach out to the right team for you.
I look forward to your reply so we can work on getting this resolved.
Wishing you a great rest of your day.
Gary
