Current Reserve Amount and Previous Reserve Amount
Dear Amazon Sellers,
We recently noticed a previous reserve amount balance on our Amazon account, which has now been written off as a current reserve amount. Unfortunately, this has been recorded as an expense on our end. I am checking the Transaction and see these transactions which I don't understand. It looks like the Previous Reserve Amount Balance credit is available for Current Reserve Amount for debit. May I know what it means or any relevant information regarding why this charge occurred?
Thank you!
Current Reserve Amount and Previous Reserve Amount
Dear Amazon Sellers,
We recently noticed a previous reserve amount balance on our Amazon account, which has now been written off as a current reserve amount. Unfortunately, this has been recorded as an expense on our end. I am checking the Transaction and see these transactions which I don't understand. It looks like the Previous Reserve Amount Balance credit is available for Current Reserve Amount for debit. May I know what it means or any relevant information regarding why this charge occurred?
Thank you!
3 respuestas
Glenn_Amazon
Greetings @Seller_mpTmSqjaVn6VZ,
Thanks for reaching out with your concerns with your reserve balance. Have you reached out to Seller Support to look into how your balance is displaying? This may be working as designed but I need more details. Can you provide a recent Case ID on this issue so I can review further? Thank you.
-Glenn
Seller_mpTmSqjaVn6VZ
Hi Glenn,
Yes, I have already reached out to Seller Support. Here's Case ID: ID 13016882101. Thank you!
-Julie
