Payment Service Provider FAQ

This page has answers to frequently asked questions about the Payment Service Provider Program.

1. What is the Payment Service Provider Program?

As part of our continued effort to make Amazon the safest and most trusted store in the world for customers and sellers, we are launching the Payment Service Provider Program to enhance our ability to detect, prevent, and take actions against potential bad actors so we can continue to protect customers and sellers from fraud and abuse. Sellers that choose to use a Payment Service Provider (PSP) to receive their Amazon store sales proceeds will be required to use a PSP that is participating in this Program.

2. How do I know if I’m using a Payment Service Provider (PSP)?

You are using a PSP if the bank account you assigned as Deposit Method to your Amazon store is managed by a payment company instead of directly issued to you by a deposit-taking bank.

3. How do I know if I need to switch my PSP or provide another bank account?

If you do not use a PSP, but instead are using a bank account directly issued to you by a deposit-taking bank, no action is required. If you only use PSPs that are currently participating in the Program to receive your funds, no action is required. If you use a PSP that is not yet participating, we recommend you contact them to learn about their enrollment plan. If they do not plan to enroll, you should switch to one of the following disbursement solutions by May 31, 2021:

1. A bank account provided to you by a participating PSP
2. A bank account directly issued to you by a deposit-taking bank accepting disbursements in your Amazon store currency
3. Amazon Currency Converter for Sellers (ACCS) disbursing to your bank account obtained either directly from a deposit-taking bank or from a participating PSP

4. What if I continue using a non-participating PSP?

Beginning on March 1, 2021, sellers adding a new bank account from a PSP must use a PSP that is participating in the Program. Sellers who continue using a bank account from a non-participating PSP after May 31, 2021 will be subject to a longer disbursement reserve period of up to 21 days after the latest estimated delivery date. Click here for more details about payments based on delivery date. Beginning on July 15, 2021, we will stop disbursements to sellers using non-participating PSPs until they switch to a participating PSP or use a bank account directly issued by a deposit-taking bank.

5. How do I switch to a participating PSP?

Refer to the question "How do I know if I need to switch my PSP or provide another bank account?" above to see if you need to provide another bank account. If you need to switch to a participating PSP, please take the following steps:

1. Choose one of the currently participating PSPs here.
2. Visit the participating PSP website of your choice, follow the instructions to apply for a bank account that supports your Amazon store currencies, and complete the verification process required by the PSP.
3. Once you have obtained the new bank account from a participating PSP, go to the Deposit Method page in Seller Central to update your bank account information.
4. Provide any additional documentation that may be required by Amazon in order to complete your bank account update process.

If you experience any account issues, please contact our Selling Partner Support or your account manager if you have one.

6. What should I do if I am using Amazon Currency Converter for Sellers (ACCS)?

If you are using ACCS and are disbursing your Amazon store proceeds to a bank account directly issued to you by a deposit-taking bank or by a participating PSP, no action is necessary. If you are using ACCS to disburse to a bank account issued by a non-participating PSP, please refer to the question "How do I know if I need to switch my PSP or provide another bank account?" above to determine whether you need to take action.

7. Whom should I contact for support if I have question about my bank account?

For issues with your bank account issued by a PSP, you should contact your PSP first. If you have confirmed your bank account is issued by a participating PSP but still have issues using it as your Amazon Deposit Method, you can contact us.

8. How does Amazon work with participating PSPs in this program?

Participating PSPs must have appropriate risk and compliance controls in place and work with Amazon to reduce the potential for fraud and abuse. Please refer to the Payment Service Provider Program page for details.

9. What is the DD+21 reserve policy?

The DD+21 reserve policy means your disbursements will be reserved through 21 days after delivery date as part of the Payment Service Provider Program. Starting May 31, the sales proceeds for all of your active and new orders will be held in reserve through 21 days after the actual delivery date or latest estimated delivery date of the order, and will be available for disbursement starting on day 22 after delivery date.

With this new reserve policy of 21 days after delivery date, for example, if you ship an item on January 1, and the actual delivery date is January 5, then the sales proceeds will be available starting on January 27. For orders without valid tracking information, the sales proceeds will be held through 21 days after the order’s latest estimated delivery date.

10. How can I get reinstated to my default reserve policy?

You can get reinstated by replacing this bank account with a bank account issued by a participating Payment Service Provider (PSP) or a bank account directly issued to you by a deposit-taking bank before July 15, 2021. If you choose to use a PSP, please follow the following steps to update your bank account:

1. Choose one of the currently participating PSPs here.
2. Visit the participating PSP website of your choice, follow the instructions to apply for a bank account that supports your Amazon store currencies, and complete the verification process required by the PSP.
3. Once you have obtained the new bank account from a participating PSP, go to the Deposit Method page in Seller Central to update your bank account information.
4. Provide any additional documentation that may be required by Amazon in order to complete your bank account update process.

Once the bank account information associated with your seller account is updated, your future transfers will be submitted to this new bank account and you will default to your original reserve policy. This change will not affect any transfer of funds initiated prior to this change.

You can update your bank account information at any time in the settings section of your seller account.