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This article applies to selling in: Spain

Manage Orders FAQ

Some of my orders are missing. What do I do?

Use the Manage Orders feature in Seller Central to search for the missing order. If the order appears in search results, make note of the purchase date and review your orders reports from that period. If the order is indeed missing from your orders reports or does not show up in search results, contact us and reference the missing order number.

Why am I no longer receiving order notification emails?

As long as you have email order notifications enabled in your Account Settings, Amazon will send you a notice every time a new order is placed. If you are no longer receiving these emails, you should make sure that:

  • You have no firewall or anti-spam software installed that is blocking these emails.
  • Email order notifications are still enabled in your Account Settings.
  • You have received new orders since the emails stopped coming.

How can I get a complete order report instead of just an incremental one?

You can manually generate an order report in Seller Central at any time for the past 1, 2, 7, 15 or 30 days. For more information, refer to the Order Reports Help topic.

How can I generate an orders report that is older than 30 days?

Seller Central is unable to generate orders reports beyond 30 days. To retrieve past data, you should archive your daily orders reports. To investigate specific orders that are older than 30 days, you can use the Search Orders feature in Seller Central. For more information on using this feature, refer to the Search Orders Help topic.

How can I check my orders?

To quickly see a list of your orders, you can use the Manage Orders feature in Seller Central. This feature will either show you all orders from the past seven days or allow you to specify a range of days.

If email order notifications are enabled in your account settings, you will also be sent an email notice for each order when that order clears the Amazon system. However, the best source of order information is the orders report which you can download via Seller Central. An orders report is posted every 24 hours. You can also manually generate an orders report for the past 1, 2, 7, 15 or 30 days.

For more information, refer to the Orders Report Help topic.

An order is in pending status. Can I cancel it?

Orders in pending status indicate an issue with the customer's payment method. Those orders are not in a shippable status, and should not be shipped, even if the buyer contacts you directly. Pending orders will not have confirm and cancel buttons in Manage Orders, and they will not appear in either the Order Report or the Unshipped Orders Report.

Once an order is in a shippable status, the confirm and cancel buttons will appear in Manage Orders and the order will appear in both the Order Report and the Unshipped Orders Report. At that point, the order should be shipped and the shipment confirmed in Manage Orders or with a feed.

Note that Amazon assumes the risk of buyer non-payment for every order in your Unshipped Orders Reports or that has confirm and cancel buttons in Manage Orders. Of course, just as now, there may be circumstances where payment may later need to be refunded, for example when the buyer does not receive the order, or it is not as described.

You can search for your pending orders under Manage Orders, using the Advanced Search link. Learn more about finding your orders.

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