Fulfilling Customer Orders

I would like to view all orders fulfilled by Amazon. How do I do that?

The “Manage Orders” view in the Orders tab of your Amazon Selling Account displays the list of orders that have been placed by date range (default view), sales channel or fulfilment channel.

How can I cancel an Amazon-fulfilled order?

You can request the cancellation of Amazon-fulfilled orders placed through Amazon channels whilst the orders are still in “pending” status by contacting us with the order ID and the reason for the cancelation.

Please note that cancelation requests are not always granted.

How can I cancel a Multi-Channel fulfilled order?

You can cancel Multi-Channel fulfilled orders whilst they are still in “planning” status by locating the orders under the “Manage Orders” view in the Order tab of your Amazon Selling Account and clicking “Cancel this order” under Order Details.

Please note that cancelation requests are not always granted.

When an item ships out, how does Amazon identify to the customer that it is sold by me?

Your name does not appear on item labels or on the shipping label that the buyer receives, but it does appear on the packing slip included in the box as the seller of record.

What shipping method does Fulfilment by Amazon use?

The shipping methods depend on the choice made by the buyer. Delivery timelines for each delivery option can be found on the Dispatch & Delivery page.