Once you have shipped your products, you must set the shipment status to “Mark as Shipped” in the shipping workflow to allow tracking of your Amazon inbound inventory.
After you mark a shipment as “shipped”, the “Shipping Queue” view of your Amazon Seller Account will show you the status of your shipment(s). Such status will progressively show as:
Further information can be found here.
If you are using a carrier that provides tracking information and you see that your shipment has arrived at Amazon, but it has not been received within three business days from the time of receipt, please contact us to request information about the shipment status. When contacting us, please include your tracking-ID number(s) and any other relevant information related to the shipment. Amazon will always require you to provide either the carrier tracking number or a delivery confirmation number on all claims of lost shipments or non-received shipments.
Incorrect quantities, improper labelling (poor quality or missing labels) or poorly packaged items might delay processing of your shipment. In many cases, we will be able to resolve the problem with the shipment but doing so will often cause delays in receiving the inventory.
If any receiving problems are found, this will be indicated as "Receiving w/problem(s)" in red within the Shipping Queue” view of your Amazon Seller Account. A message will also appear under the shipment name that reads "Problem(s) found that require your attention".
We do not perform quality checks at the time of check-in unless the item carries clear signs of damage or destruction caused during the inbound shipping. If you label an item as “new” and we see any indications of damage (cracks, chips, tears, etc.), we will put the item aside as unsellable. If you labelled an item that has minor damage as “used,” we would assume that it was shipped in that condition and make it available for sale and fulfilment.
All Amazon Fulfilment Centres are secure, climate-controlled facilities with highly automated pick, pack and ship processes to ensure safe and timely handling of merchant orders. Features include:
We maintain high standards when it comes to taking care of your inventory. However, under circumstances where Amazon takes responsibility for paying you the Replacement Value of an item as set forth in our Amazon Services Europe Business Solutions Agreement, we will reimburse you based on our estimate of fair market value. You can find more information about our Lost and Damaged Inventory Reimbursement Policy.To make a claim, please contact us to send us the specific shipment ID and the claim reason.