Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.
For information about selecting a condition for your product, go to Selecting Conditions.
Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
Use only if noted in the category-specific condition guidelines.
A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away.
The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights.
The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.
A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as remanufactured.
An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.
A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.
Use only if noted in the category-specific condition guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.
Use only if noted in the category-specific condition guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.
Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.
Items in any of the following conditions are unacceptable for listing on Amazon:
For more information about prohibited products, go to Restricted Products.
Only full retail versions of software may be sold on Amazon. See Software & Computer Games section below for the list of software products that are prohibited for sale on Amazon.
We suggest that you list new and used books at a price lower than the Amazon.es price.
New books
A brand-new, unused, unread item in perfect condition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.
Used books
What we will not accept for sale at Amazon.es: moldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.
Make sure you describe your books accurately. Should a book have an obvious cosmetic flaw, we strongly encourage you to make a note in the comments field. The presence of a remainder mark should always be noted in comments.
CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.
In addition to the general condition guidelines, the following guidelines apply to new and used music:
Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.
Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.
Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.es.
Be sure to describe your CDs and cassettes in an accurate manner. Should a product have an obvious cosmetic flaw, we strongly encourage you to make a note in the listing comments section. The presence of remainder marks or cut-outs should always be noted in this section. Copied media is not permitted. CDs with surface scratches may be listed as "Good" or "Acceptable" subject to the above guidelines, as long as the quality of the playback is not affected.
New software
Brand-new, unused, unopened software, in perfect condition.
Used software
What we will not accept for sale on Amazon.es: Software that has been copied or duplicated in any format is prohibited. In addition, fulfillment, promotional, beta (pre-release), unauthorised freeware/shareware and soft-lifted software versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.
Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.
In addition, software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Please mention any missing items in the condition notes field for the item.
In addition to the General Condition Guidelines, apply the following guidelines to Electronics:
New Computers, Electronics and Photography products
A brand-new, unused and unopened item in excellent condition, with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.
Used Computers, Electronics and Photography products
Electrionic, Computers and photography items must be refurbished and warranted by the manufacturer or re-manufacturer. The manufacturer warranty or warranty of the company performing the refurbishing services must apply to the product.
What we will not accept for sale at Amazon.es: Electronic, Computers and photography products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. New electrical items without CE marks are not acceptable. For more information, see Content Guidelines for products sold on Amazon.es.
All Electronic, Computers and photography products, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a ES standard two-pin plug. We will not accept products with UK standard three-pin plugs. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall. Unclean items are not acceptable.
We recommend that you include your both new and used toys at a lower price than Amazon.es.
Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.
We recommend that you include these toys at a higher price than Amazon.es.
A brand-new, unused and unopened product and in perfect condition.
What we will not accept for sale at Amazon.es: Toys with missing parts that are essential for its operation, including instructions for use. All toys should be safe (they cannot pose any risk of personal injury or death). Any product subject to product safety recalls is not acceptable. For more information about product recalls, see http://www.consumo-inc.gob.es/seguridad.
Besides the general condition guidelines, the following guidelines apply:
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the condition note section of the product listing.
Refurbished items must be refurbished and warranted by the manufacturer or re-manufacturer.
All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with the standard plug for the country where they are sold. We will not accept listing products without the standard two-pin plug.. The seller must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall. Visit this page for lists of recalled products.
Only New items are permitted to be sold in the Health & Personal care category on Amazon.
New: A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
Sellers may list ink and toner cartridges in "New" and "Used" conditions; approval from Seller Support is required to list items in the "Used" condition. Amazon prohibits sellers from listing ink and toner cartridges in "Certified Refurbished" condition.
See also Selling Ink and Toner Cartridges.
We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.
Collectible videos and DVDs
Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.
New videos and DVDs
A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.
What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.
Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.
In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD & Blu-ray discs:
Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.
In addition to the General Condition Guidelines, the following guidelines apply to Video Games:
Unless specified in the product title, all new video games are assumed to be in full retail packaging and include all its original components.
Video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon.es, as are video games in which essential accompanying material is missing (this does not necessarily include instructions or case). Please reference any missing items in the condition notes field for the product.
In addition to the General Condition Guidelines, apply the following guidelines to Musical Instruments:
New Musical Instruments
A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
Refurbished Musical Instruments
A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
Used Musical Instruments
A brand-new, unused, unopened product in its original packaging and with all original packaging materials included in perfect condition. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away. The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights. The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.
A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.
Used Sports and Outdoors products
The product must professionally restored and guaranteed by the manufacturer or by a factory certified professional.
A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the "Add your comments" section of the product listing.
Refurbished Luggage items must be refurbished and warranted by the manufacturer or re-manufacturer.
A brand-new, unused and unopened product in its original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the "Add your comments" section of the product listing.
Refurbished Baby products must be refurbished and warranted by the manufacturer or re-manufacturer.
Only New items are permitted to be sold in the Health & Personal care category on Amazon.
New: A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.
All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.
Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.
In addition to the General Condition Guidelines, apply the following guidelines to Automotive:
Only New items are permitted to be sold in the Automotive category on Amazon.
New: A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments section.
Only new products are permitted to be sold in the Grocery category on Amazon.es.
New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.
Only new products are permitted to be sold in the Shoes and Accesories category on Amazon.es.
New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.
Only new products are permitted to be sold in the Clothing and Accessories category on Amazon.es.
New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.*Access to the Clothing & Accessories category is restricted and, unless previously agreed with Amazon, it is not available to all sellers.
Only new products are permitted to be sold in the Pet Products category on Amazon.es.
New : A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.