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This article applies to selling in: Spain

Condition guidelines

Assigning the correct condition to each product you list on Amazon is the first step toward providing a great customer experience. It is important to make a careful assessment of your product before specifying its condition.

For information about selecting a condition for your product, go to Selecting Conditions.

General condition guidelines

Note: Certified Refurbished, Used – Good, and Used – Acceptable can be used only where noted as acceptable in the category-specific condition guidelines.

New:

Just like it sounds. A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Certified Refurbished:

Use only if noted in the category-specific condition guidelines.

A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away.

The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights.

The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.

A refurbished product has been professionally restored to working order. Typically this means that the product has been inspected, cleaned, and repaired to meet manufacturer specifications. The item may or may not be in its original packaging. The manufacturer's or refurbisher's warranty must apply and should be included in the listing comments. Refurbished items are sometimes referred to as remanufactured.

Used - Like New:

An apparently untouched item in perfect condition. Original protective wrapping may be missing, but the original packaging is intact and pristine. There are absolutely no signs of wear on the item or its packaging. Instructions are included. Item is suitable for presenting as a gift.

Used - Very Good:

A well-cared-for item that has seen limited use but remains in great condition. The item is complete, unmarked, and undamaged, but may show some limited signs of wear. Item works perfectly.

Used - Good:

Use only if noted in the category-specific condition guidelines. The item shows wear from consistent use, but it remains in good condition and works perfectly. It may be marked, have identifying markings on it, or show other signs of previous use.

Used - Acceptable:

Use only if noted in the category-specific condition guidelines. The item is fairly worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use.

Collectible

Items listed as collectible must provide added value; for example, they must feature an autograph or be an out-of-print edition. Provide a detailed description of the collectible aspects that justify the special value.

Unacceptable and prohibited items

Items in any of the following conditions are unacceptable for listing on Amazon:

  • Item does not work perfectly in every regard.
  • Item is not clean, including signs of mold, heavy staining, or corrosion.
  • Item is damaged in a way that renders it difficult to use.
  • Item is missing essential accompanying material or parts. This does not necessarily include instructions.
  • Item requires repair or service.
  • Item was not created by the original manufacturer or copyright holder. This includes copies, counterfeits, replicas, and imitations.
  • Item was originally distributed as a promotional copy, promotional bundle, product sample, or advance reading copy. This includes uncorrected proofs of in-print or not-yet-published books.
  • Any aspect of the item is obscured and not able to be read or viewed because of markings, stickers, or other damage.
  • Item has passed the expiration date (includes "best by" and "sell by" dates), has an unacceptable portion of its shelf life remaining, or has had the expiration date removed or tampered with.
  • Item was intended for destruction or disposal or otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.
  • Item is prohibited for sale on Amazon.

For more information about prohibited products, go to Restricted Products.

Only full retail versions of software may be sold on Amazon. See Software & Computer Games section below for the list of software products that are prohibited for sale on Amazon.

Note: Once you have chosen the condition of your listing, you cannot modify it later.

Category-specific condition guidelines

The following category-specific condition guidelines should be used as indicated in addition to or in place of the general condition guidelines.

Books – Nexw and Used

We suggest that you list new and used books at a price lower than the Amazon.es price.

New books

A brand-new, unused, unread item in perfect condition. The dust cover and original protective wrapping, if any, are intact. All supplementary materials are included and all access codes for electronic material, if applicable, are valid and/or in working condition. Books with markings of any kind on the cover or pages, books marked as "Bargain" or "Remainder," or with any other labels attached, may not be listed as New condition.

Used books

  • Like New: an apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Books may contain a remainder mark on an outside edge, but this should be noted in the listing comments. Any accompanying CDs or DVDs must be present and any access codes relating to the same, or to other content, must be present and unredeemed.
  • Very Good: a copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Any accompanying CDs or DVDs must be present and any access codes relating to the same, or to other content, must be present and unredeemed.
  • Good: a copy that has been read but remains in clean condition. All pages are intact and the cover is intact (including the dust cover, if applicable). The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels. Books may have any accompanying access codes for additional or replacement content missing or redeemed.
  • Acceptable: a readable copy. All pages and the cover are intact (the dust cover may be missing). Pages can include considerable notes--in pen or highlighter--but notes cannot obscure the text. Books may have any accompanying access codes for additional or replacement content missing or redeemed.

What we will not accept for sale at Amazon.es: moldy, badly stained or unclean copies; copies with missing pages or obscured text; promotional books, including advance reading copies. Uncorrected proof copies are prohibited.

Make sure you describe your books accurately. Should a book have an obvious cosmetic flaw, we strongly encourage you to make a note in the comments field. The presence of a remainder mark should always be noted in comments.

Books – Collectible

Must be signed, a limited first edition, out of print, or have other desirable qualities that could reasonably be assumed to increase the book's value to a collector --you will have an opportunity to say why. We suggest that you list such books at a price higher than the Amazon price.

Music – New and Used

CDs and cassettes must be sold with a protective jewel or cassette case. You may substitute newer packaging when a jewel or cassette case is damaged, but you may not substitute copied cover art or liner notes for the originals.

In addition to the general condition guidelines, the following guidelines apply to new and used music:

  • New: A brand-new, unused, unopened CD or cassette in perfect condition.
  • Used - Like New: The jewel case, cassette case, or album cover has no scratches or scuffing. Cover art, liner notes, and inclusions are in perfect condition. The product itself is unmarked with no sign of wear. Packaging may have a remainder cut-out, which should be noted in the listing comments section.
  • Used - Very Good: The CD or cassette that has been listened to but remains in great condition and plays perfectly. The packaging, cover art, liner notes, or inclusions may show limited signs of wear.
  • Used - Good: The CD or cassette plays perfectly but has clear signs of wear. The product or its packaging may have identifying markings from its owner.
  • Used - Acceptable: The CD or cassette plays perfectly but is otherwise the worse for wear. Packaging and inclusions may be damaged, marked, or missing. Note any missing elements in the listing comments section.

A brand-new, unused, unopened CD, MC or record in perfect condition.

What we will not accept for sale at Amazon.com.tr:

Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.com.tr Marketplace. Any missing components must be explicitly stated in the description.

Make sure you describe your CDs, MCs, and records accurately. An accurate product description increases buyer satisfaction. Should an item have an obvious cosmetic flaw, sellers are strongly encouraged to make a note in the comments field. The presence of remainder marks or cut-outs should always be noted in comments. Recopied media is not permitted. CDs with surface scratches may be listed as Good or Acceptable, subject to the above guidelines, as long as the quality of the playback is not affected.

What we will not accept for sale at Amazon.es:

Music that is in any way unplayable or recorded, recordings not manufactured by the copyright holder, including recopied media in any form. Promotional media is prohibited for sale through Amazon.es.

Be sure to describe your CDs and cassettes in an accurate manner. Should a product have an obvious cosmetic flaw, we strongly encourage you to make a note in the listing comments section. The presence of remainder marks or cut-outs should always be noted in this section. Copied media is not permitted. CDs with surface scratches may be listed as "Good" or "Acceptable" subject to the above guidelines, as long as the quality of the playback is not affected.

Music – Collectible

We recommend that you include both new and used CDs and cassettes at a lower price than Amazon.

Must be signed, unavailable in stores or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest you list collectible items at a higher price than the Amazon price.

Software

New software

Brand-new, unused, unopened software, in perfect condition.

Used software

  • Like New: an apparently untouched software item in perfect condition. The original plastic wrapping may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The discs and instructions are complete and undamaged, but may show some signs of wear. The discs work perfectly.
  • Good: the discs shows wear from consistent use, but remain in good condition. The original instructions are included, and are in acceptable condition. The packaging may be marked or identified, and show other signs of previous use. The discs work perfectly and are in good overall shape.
  • Acceptable: the discs are fairly worn, but continue to work perfectly. The signs of wear can include scratches and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The discs may be marked or identified, and show other signs of previous use.

What we will not accept for sale on Amazon.es: Software that has been copied or duplicated in any format is prohibited. In addition, fulfillment, promotional, beta (pre-release), unauthorised freeware/shareware and soft-lifted software versions are prohibited. The majority of software licence agreements permit the initial licensee of the software to make a one-time permanent transfer of the licence directly to an end user.

Sometimes the licence requires the transfer to include all of the software product (including all component parts, the media and printed materials, any upgrades, the licence itself and, if applicable, the Certificate of Authenticity). You should refer to your software's licence agreement to ensure that any software posted for sale is permitted to be transferred. Software that is not usable, is incomplete or in breach of the licence agreement is unacceptable, as is software not published by the original manufacturer, including recopied media in any form.

In addition, software from which essential accompanying material is missing (this does not necessarily include instructions or case) is not permitted. Please mention any missing items in the condition notes field for the item.

Computer and Electronics

In addition to the General Condition Guidelines, apply the following guidelines to Electronics:

New Computers, Electronics and Photography products

A brand-new, unused and unopened item in excellent condition, with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the Add your comments section of the product listing.

Used Computers, Electronics and Photography products

Electrionic, Computers and photography items must be refurbished and warranted by the manufacturer or re-manufacturer. The manufacturer warranty or warranty of the company performing the refurbishing services must apply to the product.

  • Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. The plastic wrap may be missing, but the original packaging remains intact. The manufacturer warranty or warranty of the company performing the refurbishing services should be included in the condition notes for the item.
  • Like New: an apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: the item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale at Amazon.es: Electronic, Computers and photography products that do not work perfectly in every regard are unacceptable. Items that are damaged in ways that render them difficult to use are likewise unacceptable. Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions) are unacceptable. New electrical items without CE marks are not acceptable. For more information, see Content Guidelines for products sold on Amazon.es.

All Electronic, Computers and photography products, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with a ES standard two-pin plug. We will not accept products with UK standard three-pin plugs. You must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall. Unclean items are not acceptable.

Toys & Games - Collectible

We recommend that you include your both new and used toys at a lower price than Amazon.es.

Collectible toys and games must be rare, exclusive, one-of-a-kind, or otherwise unique.

We recommend that you include these toys at a higher price than Amazon.es.

New Toys

A brand-new, unused and unopened product and in perfect condition.

Used Toys

  • Like New:A brand-new, unused and unopened toy and in perfect condition. Although it may not come in its original packaging, all original parts are included and are in perfect condition. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for toy that has seen limited use but remains in great condition. The toy might show some signs of wear, but includes all original parts and are in excellent condition.
  • Good: The toy is in good condition and can be played with, although it shows wear from consistent use. The toy works perfectly and all parts are in good condition.
  • Acceptable:The toy can be played with, but presents signs of wear. Some parts may be damaged or marked, but it still includes all its original parts. The toy might have identifying marks from the previous owner.

What we will not accept for sale at Amazon.es: Toys with missing parts that are essential for its operation, including instructions for use. All toys should be safe (they cannot pose any risk of personal injury or death). Any product subject to product safety recalls is not acceptable. For more information about product recalls, see http://www.consumo-inc.gob.es/seguridad.

Home, Kitchen, Garden and Large Appliances

Besides the general condition guidelines, the following guidelines apply:

New:

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the condition note section of the product listing.

Used items:

Refurbished items must be refurbished and warranted by the manufacturer or re-manufacturer.

  • Certified Refurbished: a product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the item.
  • Like New: an apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: the item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: the item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

What we will not accept for sale on Amazon:

  • Items that do not work perfectly in every regard or are damaged in ways that render them difficult to use
  • Items not manufactured or printed by the original manufacturer and for which essential accompanying material is missing (this does not necessarily include instructions)
  • New electrical items without CE marks
  • Consumable items where any part has been used
  • Products that require repair or service
  • Products whose commercialization is prohibited under the applicable law (for example, some cutlery products)
  • Unclean items are not acceptable

All Home, Kitchen, Garden and Large Appliances equipment, whether new or used, must be safe (that is, there is no risk that the equipment will cause death, personal injury or damage to property) and, where applicable, come with the standard plug for the country where they are sold. We will not accept listing products without the standard two-pin plug.. The seller must have used and refurbished equipment tested by an expert prior to listing to verify that it is safe. You must not list any product that has been the subject of a product safety recall. Visit this page for lists of recalled products.

Health & Personal care

Only New items are permitted to be sold in the Health & Personal care category on Amazon.

New: A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Ink and Toner Cartridges

Sellers may list ink and toner cartridges in "New" and "Used" conditions; approval from Seller Support is required to list items in the "Used" condition. Amazon prohibits sellers from listing ink and toner cartridges in "Certified Refurbished" condition.

See also Selling Ink and Toner Cartridges.

Video and DVD -- New and Used

We suggest that you list videos and DVDs at a price that is the same as or lower than the Amazon price.

Collectible videos and DVDs

Must be rare, out of print or otherwise unique--you will have an opportunity to say why your copy is collectible. We suggest that you list such items at a price that is higher than the Amazon.in price.

New videos and DVDs

A brand-new, unused, unopened video or DVD in perfect condition in its original packaging and with all original packaging materials included.

What we will not accept for sale at Amazon: Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through Amazon, as are recordings in which any aspect of the film is missing or obscured.

Please note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

In addition to the General Condition Guidelines, the following guidelines apply to used video, DVD & Blu-ray discs:

  • New: A brand-new, unused, unopened product in perfect condition in its original packaging and with all original packaging materials included.
  • Used Like New: an apparently unopened product in perfect condition (although it may be out of its original wrapping). The box or DVD case is clean and vivid, with no signs of wear. Any codes for digital copies or downloadable content included in the product have not expired and have not been redeemed. Suitable for presenting as a gift.
  • Used Very Good: a well-cared-for product that has been listened to, but remains in great condition. The film is complete, without interruption, and does not skip. The box or DVD case may show limited signs of wear, as may the liner notes. Any voucher codes or digital content included in the product may be missing or have expired or been redeemed, but this must not prevent use of the product. The seller must note any missing or redeemed products in the listing comments.
  • Used Good: a product with clear external signs of wear, but one that continues to play perfectly. The product may have identification markings from its owner.
  • Used Acceptable: a product with extensive external signs of wear, but one that continues to play perfectly. The box or DVD case may be damaged, and the notes or other inclusions may be marked (but remain complete and legible), or one or more of these products may be missing. The seller must note any missing elements in the listing comments.

What we will not accept for sale:

Video or DVD recordings not created by the copyright holder, including recopied media in any form. In addition, promotional media is prohibited for sale through the Amazon marketplace, as are recordings in which any aspect of the film is missing or obscured.

Note: 18-certificate videos or DVDs can only be listed if the seller is at least 18 years of age.

Video and DVD -- Collectible

To be considered collectible, the item should be rare, out of print or otherwise unique.

Seller comments for collectible media may include the following:

  • Further detail on condition or completeness of item and packaging
  • Presence of signatures, inscriptions, or other personalization

Video Games

In addition to the General Condition Guidelines, the following guidelines apply to Video Games:

New video games:

Unless specified in the product title, all new video games are assumed to be in full retail packaging and include all its original components.

Used video games:

  • Like New: an apparently unopened video game in perfect condition (although it may be out of its original wrapping). The box and item are pristine, with no signs of wear. Suitable for presenting as a gift.
  • Very Good: a well-cared-for video game that has been played but remains in great condition. The game and its original packaging are complete and slightly worn, but unmarked and undamaged.
  • Good: the video game shows wear from consistent use, but remains in good condition. There may be clear external signs of wear and damage to the original packaging or instructions, but the game plays perfectly.
  • Acceptable: the video game is fairly worn but it continues to work perfectly. The box and instructions may be missing or damaged. The video game may have identification markings from its owner.

What we will not accept for sale at Amazon.es:

Video games that are not playable or are incomplete, including shareware and freeware versions; games not published by the original manufacturer, including recopied media in any form. Promotional media is prohibited for sale through Amazon.es, as are video games in which essential accompanying material is missing (this does not necessarily include instructions or case). Please reference any missing items in the condition notes field for the product.

Musical Instruments

In addition to the General Condition Guidelines, apply the following guidelines to Musical Instruments:

New Musical Instruments

A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.

Refurbished Musical Instruments

A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.

Used Musical Instruments

  • Like New: An apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

Office Products

New office Products

A brand-new, unused, unopened product in its original packaging and with all original packaging materials included in perfect condition. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.

Certified Refurbished Office Products

A product that has been inspected and graded by a qualified manufacturer or a specialized third-party refurbisher to like-new working condition with no visible cosmetic imperfections when held 12 inches away. The item is backed by an additional 1-year limited warranty provided by the supplier, in addition to buyer’s statutory rights. The products may be packaged in a generic box and come with relevant accessories as expected for a new product, with exceptions, if any, mentioned on the product detail page. Certified Refurbished items are sometimes referred to as Pre-Owned or Open-Box products.

Used Office Products

  • Like New: An apparently untouched office product in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall condition.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

Sports and Outdoors

New Sports and Outdoors products

A brand-new, unused, unopened product in its original packaging and with all original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of the warranty included in the conditions comments.

Used Sports and Outdoors products

The product must professionally restored and guaranteed by the manufacturer or by a factory certified professional.

  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned, and repaired to meet manufacturer specifications. May or may not be in its original packaging. The manufacturer's warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the conditions comments.
  • Like New: An apparently an untouched product in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents, and other aesthetic problems. The box and nonessential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

Luggage

New Luggage items:

A brand-new, unused and unopened item in the original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the "Add your comments" section of the product listing.

Used Luggage items

Refurbished Luggage items must be refurbished and warranted by the manufacturer or re-manufacturer.

  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the item.
  • Like New: An apparently untouched item in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for item that has seen limited use but remains in great condition. The item and its instructions are complete and undamaged, but may show some signs of wear. The item works perfectly.
  • Good: The item shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The item may be marked or identified, and show other signs of previous use. The item works perfectly and is in good overall shape.
  • Acceptable: The item is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The item may be marked or identified, and show other signs of previous use.

New:

A brand-new, unused and unopened product in its original packaging with all of the original packaging materials included. The original manufacturer's warranty, if any, should still apply, with details of any such warranty included when you complete the "Add your comments" section of the product listing.

Used Baby products

Refurbished Baby products must be refurbished and warranted by the manufacturer or re-manufacturer.

  • Refurbished: A product that has been professionally restored to working order. Typically, this means the product has been inspected, cleaned and repaired to meet manufacturer specifications. It may or may not be in its original packaging. The manufacturer warranty or warranty of the company performing the refurbishing services may apply to the product and should be included in the condition notes for the product.
  • Like New: An apparently untouched product in perfect condition. The original plastic wrap may be missing, but the original packaging is intact. There are absolutely no signs of wear. Suitable for presenting as a gift.
  • Very Good: A well-cared-for product that has seen limited use but remains in great condition. The product and its instructions are complete and undamaged, but may show some signs of wear. The product works perfectly.
  • Good: The product shows wear from consistent use, but remains in good condition. The original instructions are included, and are in acceptable condition. The product may be marked or identified, and show other signs of previous use. The product works perfectly and is in good overall shape.
  • Acceptable: The product is fairly worn, but it continues to work perfectly. The signs of wear can include scratches, dents and other aesthetic problems. The box and non-essential instructions may be missing or damaged. The product may be marked or identified, and show other signs of previous use.

Beauty

Only New items are permitted to be sold in the Health & Personal care category on Amazon.

New: A brand-new, unused, item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments.

Consumable, Ingestible, and/or Topical Products

All consumable, ingestible, and/or topical products sold on Amazon must be listed in New condition. This includes, for example, items within the Beauty, Food & Grocery, Health Care, and Vitamins & Dietary Supplements categories. To be considered New, items must not have been previously used, be in the original packaging, and be properly prepared, packaged, sealed, and labelled to prevent contamination, spoiling, melting, and damage.

Products cannot be listed in New condition if the items have been used, have any signs of use, damage, or were intended for destruction or disposal or were otherwise designated as unsellable by the manufacturer or a supplier, vendor, or retailer.

To ensure that customers are able to buy with confidence from all sellers on Amazon, you may be required to obtain approval to list certain products. For more information, see Categories Requiring Approval.

Automotive

In addition to the General Condition Guidelines, apply the following guidelines to Automotive:

Only New items are permitted to be sold in the Automotive category on Amazon.

New: A brand-new, unused, unopened item in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the listing comments section.

Grocery

Only new products are permitted to be sold in the Grocery category on Amazon.es.

New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.

Shoes and Accessories

Only new products are permitted to be sold in the Shoes and Accesories category on Amazon.es.

New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.

Clothing and Accessories*

Only new products are permitted to be sold in the Clothing and Accessories category on Amazon.es.

New: A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.

*Access to the Clothing & Accessories category is restricted and, unless previously agreed with Amazon, it is not available to all sellers.

Pet products

Only new products are permitted to be sold in the Pet Products category on Amazon.es.

New : A brand-new, unused product in its original packaging, with all original packaging materials included. Original protective wrapping, if any, is intact. Original manufacturer's warranty, if any, still applies, with warranty details included in the "Add comments" section.

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