By partaking in this programme, you agree to accept customer returns for all Prime items in accordance with the Amazon Returns Policy.
If a Seller Fulfilled Prime customers want to return a product within Spain, they will be provided with a pre-paid return mailing label. The return carrier for Seller Fulfilled Prime is Seur. Prime items will have auto-authorization of returns initiated in the return window of such items. When sellers enroll items in Prime, no further action is needed for returns to be auto-authorized.
Amazon may make case-by-case exceptions to the returns policies, including accepting returns for Prime items fulfilled by sellers past the stated return window.
Please, make sure that you do not refer to any other specific returns method or carrier instructions on your Return Settings. Check the Return instructions text box at the bottom of the Return Settings page and ensure that you do not refer to any other carrier specific instructions or include return addresses or personal details such as emails/phone numbers in return instructions.
|Item||Policy or requirements|
|General return expectations||Buyers requesting to return a Seller Fulfilled Prime item within the Amazon Return Policy will have their return approved immediately. They receive a pre-paid return mailing label, except in the case of Hazmat returns and returns that exceed the following dimensions:
In case of returns that exceed the following dimensions, while the return will be auto-authorized, a pre-paid label will not be generated. Sellers are required to provide appropriate Hazmat-compliant return labels for such returns. Maximum return dimensions:
|Hazmat returns||In the case of Hazmat items, while the return will be auto-authorized, a pre-paid label will not be generated. Sellers are required to provide appropriate Hazmat-compliant return labels for such returns.|
|Return window||The standard return window is 30 days. For all purchases made between November 1 and December 31 (holiday season), the return window is extended until January 31 of the following year.
To ensure a great customer experience, Amazon may make case-by-case exceptions to return policies, including accepting returns for Prime items past the stated returns time frame on your behalf. Such returns must be processed according to the requirements of this programme.
|Return shipping location||All returns of Seller Fulfilled Prime items will be shipped to the return address you have provided on the Settings /Account Info page in Seller Central.|
|Non-returnable products||Some products (like hygiene products, grocery or food items, etc.) are non-returnable by law. Those products are not eligible for return, and Amazon customer service may refund the customer without a return. Such orders are not reimbursable.|
|Repair/replacement functionality||At this moment, repair/replacement functionality is not available in SFP. You should accept the return and provide a refund to the customer.|
|Refund responsibility||The primary responsibility to refund the customer lies with the seller. If a customer contacts Amazon Customer Service because a refund has not been issued in time, Amazon Customer Service may at its sole discretion refund the buyer, and the seller may be charged for such a refund.|
|Refund amount||Generally, a full refund must be granted to the customer when a Seller Fulfilled Prime item is returned, subject to the following exceptions: For items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a seller error, sellers may deduct up to 50 % of the item price.|
|Charges for the return shipping label||Sellers will be responsible for the cost of return shipping labels, including Hazmat labeling where required, for all Prime items except as outlined in "Charges for the Return Shipping Label“ on the Returns and Refunds Process page.|
|Refund processing time||All returned Prime items must be processed and refunded within two business days of the item arrived in the seller's warehouse.|