An expired order is one that has been
cancelled by Amazon because you have not fulfilled or confirmed shipment for an extended
period of time after the order date. It’s important to avoid order expiry. When you let an
order expire, it results in an extremely poor buyer experience.
If expired orders are negatively
affecting your pre-fulfillment cancel rate, here are some steps you can take to avoid
Don't rely on order confirmation emails.
These can be accidentally deleted or blocked by your spam filter. Instead, check your
orders in Manage
Fine-tune your fulfillment processes to
ensure you don't lose track of orders.
Always cancel an order as soon as you know
that you will be unable to fulfill it. Buyers may be more forgiving if you cancel
immediately rather than after the expected ship date. Follow up the cancellation with
an apology to the buyer.
Set your listing
status to "inactive" if you are going on vacation or are temporarily unable
to manage your account for any reason.
Be prepared for an increase in the order
volume during key sales periods, such as the run-up to the holiday season. For more
information, visit managing orders.