You can process Prime orders using Seller Central, via your own merchant fulfilment API or via your third-party solution provider (integrator). We will cover processing orders within Seller Central below.
When customers buy a Seller Fulfilled Prime ASIN, they have three delivery options at check out. They can choose to place the order with:
Prime orders are easily identifiable from the Prime logo displayed beside the order number which you can find on the Orders page in Seller Central. In addition, the shipping speed selected by the customer is also highlighted under the Shipping section on this page, with “Next Day", or “Standard” corresponding to the shipping option you are expected to purchase in order to ensure that the customer receives their item on time.
To receive an overview of your Prime orders, either click on the Orders page in Seller Central and filter for Prime orders by selecting "Shipping Service" and then "Prime", or , go to Order reports, click Add or remove order report columns and make sure that the Prime option is enabled. Download an order report and filter the "isPrime" column for the value TRUE.
You can identify which orders are Prime in the following ways:
Amazon Marketplace Web Service Merchant Fulfillment API
When you receive a Prime order, there are 4 actions that you can take in Manage Orders section in Seller Central:
When fulfilling a Prime order, you are required to click Buy Shipping to generate a Prime shipping label for at least 98% of prime orders. In order to generate the correct label, you are required to fill in the weight and dimensions of the outbound package, and you must ensure that they are within the supported size and weight range for your chosen Prime carrier. If you have completed this correctly, the Prime carrier shipping options will be displayed in the list of suitable shipping options.
Ensure that the weight and dimensional information entered during the process of purchasing a shipping label through the Buy Delivery Service is accurate. Any difference in charges due to discrepancy in the information you entered and the dimensions scanned by the carrier is liable to be charged to you.
Once you purchase the label, you will be given the option to print the label. Affix the label on the package and prepare your shipments for collection with your Prime carrier. Note that regardless of the shipping option chosen by the customer or the label type, you must always comply with the order cut-off time for same-day dispatch.
Regardless of the shipping speed selected by the customer, Prime orders must be shipped on the same day that the order is received, as long as the customer places the order before your cut-off time. By default, all orders received in your system order by 4:00 p.m. local time must be shipped the same day. Orders received after the cut-off time must be shipped the next shipping day. You can move your cut-off time to later than 4 p.m. If you have a later carrier collection, a later cut-off time will mean customers can have a next day promise later. Please ensure that if you move your cut-off time to later than 4 p.m., you leave enough time to pick and pack orders ready for collection same day.
Sellers enrolled in Seller Fulfilled Prime are expected to ship packages in Mainland Spain Monday - Friday, with orders placed before cut-off time being shipped same day and orders placed after the cut-off time being shipped the following day. All Seller Fulfilled Prime orders will have a one-working-day promise, except those with destination in Balearic Islands and remote areas, which will have a two-working-day promise.
|Day ordered (before cut-off)||Delivery day to Prime customers in Mainland Spain||Delivery day to Prime customers in the Balearic Islands and remote areas|
|Thursday||Friday||The following Monday|
|Friday||The following Monday||The following Tuesday|
|Saturday||The following Tuesday||The following Wednesday|
|Sunday||The following Tuesday||The following Wednesday|